Customer Experience Consulting
Wow Your Customers
There are brands that stand out.
From mega-international B2C superstars to the B2B challenger brand nipping at your market share, the most envied brands have one thing in common: an authentic connection and relateable experience with their customers.
How do they do it?
The Right Person
An amazing customer experience (CX) starts with an equally-profound understanding of your buyer personas and motivations to buy.
The Right Time
The Right Place
Do you struggle with:
Understanding the business needs of your customer?
Knowing when to engage with your customer on the customer journey?
Serving prospects content that speaks to their pain points?
Distributing content on channels where your customers engage?
Our Clients Know Their Customer's Experience
We’ve helped our own customers engage more deeply with prospects and clients to drive significant sales impact.
In the past, we had a limited vision into our nurses, and what are our target target audience is interested in.
Through several exercises with Pedowitz Group, we really created a better vision of our buyer so that we can do tighter, more targeted communications.
It really helped us understand who wants to get on the road with us who wants to hit the ground running.
Lindsey Zelie
Director of Marketing, Fastaff
Marketo Marketing Automation is more than a software platform, it is a digital cultural transformation success tool.
What our partners TPG and the International team have been able to do, is not just expand the platform in record time, but change a Marketing culture so we can connect with our customers in a more timely, efficient and personalized way which helps them succeed in their businesses and the healthcare of animals.
Ed Stening
International Head of Digital, Zoetis
Increase Selling By
Knowing Who’s Buying
Any quality customer experience process reveals a deep knowledge of who buys, why they buy, and how to connect with them.
The TPG Customer Experience (CX) Solution Suite improves customer experience across these areas.
Developing key personas of your buying center to understand their pain points, goals, triggers and motivations.
Taking each persona across the TPG ONE™ Customer Journey to understand the questions and challenges at every stage.
Assessing current content so you know which content can be repurposed, and understanding the gaps you need to fill.
Aligning business objectives, buyer personas and customer journey stages to ensure you have the right content at the right time.
Get your prospect’s attention online and connect them to the content that resonates on the right channel.
Tracking customers’ journeys to find you, and replicating pathways that bring traffic to your digital door.
Increase Selling By
Knowing Who’s Buying
Any quality customer experience process reveals a deep knowledge of who buys, why they buy, and how to connect with them.
The TPG Customer Experience (CX) Solution Suite improves customer experience across these areas.
Developing key personas of your buying center to understand their pain points, goals, triggers and motivations.
Taking each persona across the TPG ONE™ Customer Journey to understand the questions and challenges at every stage.
Assessing current content so you know which content can be repurposed, and understanding the gaps you need to fill.
Aligning business objectives, buyer personas and customer journey stages to ensure you have the right content at the right time.
Get your prospect’s attention online and connect them to the content that resonates on the right channel.
Tracking customers’ journeys to find you, and replicating pathways that bring traffic to your digital door.
TPG ONE™ - A New Approach to the Customer Journey
It’s time to redefine your role in the customer engagement economy. Companies that pivot to a customer-centric approach see double-digit growth in customer retention, customer satisfaction and account expansion rates. Read this white paper to learn how you can make this pivot with a new model for customer-centricity.
From touch-up to shake up,
TPG consulting evolves your CX
If you need help for the whole journey one stage, we’re here to help.