Customer Experience (CX) Services

Elevate Your Customer’s Experience for Growth and Retention

Remove friction, boost satisfaction, inspire loyalty, gain competitive advantage, and increase retention with customer experience (CX) solutions.

Remove friction to enhance satisfaction and keep customers coming back.

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Stand out from your competition.

Increase revenue: Shorten sales cycles and create upselling opportunities.

Solve these challenges with CX solutions.

  • We don’t understand how our customers make decisions to purchase.
  • Our sales process is too slow.
  • Our retention rates are very low. We keep losing customers.
  • Customer churn is very high.
  • We’re not sure who we’re selling to.
  • Our marketing seems really inefficient.
  • We don’t know who to target in our marketing efforts.
  • Do we have the right content to help our customers decide to purchase?
  • How do we help customers through a complex buying process.

With TPG’s CX solution, enhance satisfaction, stand out from competitors, and boost revenue with shortened sales cycles and upselling opportunities.

Expect more revenue with CX solutions.

Transform your B2B customer journey because improving the customer experience is not just about making a sale; it’s about building and maintaining a long-term relationship that benefits both your customer and your organization.

The team at The Pedowitz Group is incredibly knowledgeable and dedicated. Their expertise in customer experience strategy has been invaluable in driving our business growth. Our expanded growth, talent acquisitions, and new global headquarters stem from our successful engagement.

CMO, TraceLink

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What are CX solutions?

Customer experience (CX) strategies improve your customer’s experience throughout the entire buyer’s journey, from initial interest to post-purchase loyalty, by removing friction and guiding your customer through every unique stage. An exceptional B2B customer experience boosts satisfaction and increases your retention and revenue.

Remove friction and improve retention.

The TPG Loop™ is a relationship-centric approach to customer experience (CX). By honing in on each phase of your customer’s entire lifecycle, you elevate their journey from initial curiosity to advocacy. Remove friction, keep your customers longer, and earn more consistently.


Comprehensive CX services to drive success.

We take a holistic approach to CX with:

  • CX Strategy and Consulting
  • Customer Journey Mapping
  • Customer Insights and Analytics
  • Persona Development
  • Buying Committee
  • Ideal Customer Profile (ICP) Development
  • Data-Driven Insights
  • Content Mapping
  • Personalized Content Creation
  • CX Technology Alignment
  • Marketing Automation and Personalization

Power your CX with cutting-edge technology.

With our thorough analysis, vendor neutral approach, hundreds of certifications, and partnership with 600+ sales and marketing technologies, we can help you find the perfect martech for your business.

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The Pedowitz Group's marketing automation consulting covers all things Pardot, from implentation to integration
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We stand behind our proven expertise.


If you are unsatisfied for any reason, we will do the work again at no charge. If you are still not satisfied, you won’t pay for it.

Expert Consultants

We are the authors of TPG Loop™ – the model proven to deliver exceptional customer experience results consistently.

Take the friction out of your customer’s journey. Connect with a strategist today!

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