What Languages Does MANTL Support?
Today, MANTL’s account opening platform is delivered in English, but your customers and members interact in many languages. Here’s how to design journeys, content, and governance so your language strategy supports growth instead of blocking it.
Short answer: MANTL currently supports English as its primary product language for the user interface and documentation. Financial institutions use that English-first experience as a white-labeled front door and then design surrounding journeys—web content, campaigns, servicing, and branch playbooks—to serve customers and members in other languages where needed.
If you have a bilingual or multilingual audience (for example, English and Spanish in key markets), language planning becomes less about “flipping MANTL into another language” and more about orchestrating the entire revenue journey: which pages, offers, disclosures, and follow-up communications must be localized, and where English is acceptable or even required for compliance.
What Does “English-Only” Mean for Your Institution?
Designing a Language Strategy Around MANTL
Treat MANTL as the transactional core of your onboarding experience. Then, wrap it with a multi-language content and servicing strategy that respects compliance requirements and customer expectations.
Map → Decide → Design → Deploy → Measure → Optimize
- Map your audiences and languages. Identify which customer or member segments require non-English content (e.g., Spanish-first in specific branches or markets) and which can be served effectively in English.
- Decide where language must change. Separate UI language (inside MANTL) from journey language (landing pages, FAQs, nurture, branch scripts). Prioritize must-have translations for education, risk disclosure, and support.
- Design multi-language entry points. Build localized landing pages, campaign paths, and pre-qualification forms that feed into your MANTL application flows. Use clear expectations: “Application presented in English; assistance available.”
- Deploy language-aware routing. Use CRM and MAP rules to route Spanish-first or other language segments to the right pages, offers, and call center experiences before they hit the MANTL flow.
- Measure completion and funded rates. Track funnel metrics by preferred language, product, and channel—application starts, completions, approvals, funded accounts, and time-to-funding.
- Optimize with experiments. Test alternate headlines, explainer content, and helper copy around your MANTL forms for non-English segments to close gaps without disrupting your core onboarding configuration.
Language-Readiness Matrix for MANTL Deployments
| Area | From (Minimal) | To (Language-Ready) | Owner | Primary KPI |
|---|---|---|---|---|
| Application Experience | Single English journey with generic copy and limited context. | English application with tailored product names, helper text, and clear pre-education on upstream pages. | Digital/Product | Completion Rate, Time-to-Complete |
| Pre-Application Content | Single-language product pages and FAQs. | Localized landing pages and FAQs aligned to key segments (e.g., English + Spanish), all pointing into MANTL. | Marketing/Content | Click-to-Start Rate, Bounce Rate |
| Disclosures & Consent | English-only legal text with limited explanation. | Plain-language English with companion translations and clear guidance on which version controls. | Compliance/Legal | Regulatory Findings, Complaint Volume |
| Support & Branch Experience | Ad hoc translation in-branch or in call centers. | Script libraries, job aids, and training in multiple languages that reference the English MANTL UI step-by-step. | Operations/Training | Call Handle Time, Abandonment, NPS |
| Campaign & Journey Design | One set of emails and ads driving everyone to the same English experience. | Language-aware segments with tailored creatives, all converging on consistent MANTL-powered account opening. | Marketing/RevOps | Application Starts, Funded Accounts |
| Analytics & Governance | Topline reporting with no language breakdown. | Dashboards tracking funnel performance by language, product, channel, and region with quarterly review. | Analytics/RevOps | Funded Rate by Segment, ROMI |
Client Snapshot: Clarifying Expectations, Lifting Completions
A regional bank serving bilingual communities kept its MANTL implementation in English but introduced Spanish-language education pages, FAQs, and branch handouts that walked applicants through the process. By setting expectations (“application presented in English; bilingual branch and call center support available”) and tightening pre-education, they improved completion and funded-account rates among Spanish-preferring audiences while maintaining a single, governed onboarding stack.
The key is not just what language MANTL supports, but how you orchestrate content, support, and governance around it to deliver a fair, compliant, and confident experience for every customer or member.
Frequently Asked Questions: MANTL & Language Support
Turn Language Strategy into Measurable Growth
We’ll help you connect MANTL’s English-first experience with multilingual content, campaigns, and servicing—so every customer or member can complete onboarding with confidence.
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