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CMO Insights · The interview library

Eight years. 138 conversations. The unfiltered playbook from the people running B2B marketing.

138 interviews with CMOs, VPs of Marketing, and revenue leaders. Hosted by Jeff Pedowitz. Searchable by guest, company, and topic.

138episodes
133named guests
9flagship pages
0vendor pitches
CMO Insights Library
138 conversations
AI
RevOps
ABM
Brand
Data
Growth
What you can explore: Patterns, decisions, and lessons from real B2B marketing leaders.
Filter by guest, company, and topic to quickly surface the conversations most relevant to your priorities.
Phase 1 — Flagship pages

Ship-first episodes.

Flagship ▶
S8 · E9 53 views

The New Era of Content Operations: AI as the Ultimate Wingman for Marketers with Ed Breault, Aprimo

Ed Breault
Aprimo

I would say, before, as marketers, brand leaders, folks that use a Primo, just anybody really going after strategies, some examples like personalization or storytelling at scale. E…

Flagship ▶
S8 · E10 120 views

Building Stronger Relationships: How Navy Federal Puts Members First with Pam Piligian, CMO

Pam Piligian
Navy Federal Credit Union

Then, from a my job here as a CMO, is really about telling that story and serving as our growth engine to connect with more people that are eligible to join and get them to join. P…

Flagship ▶
S8 · E13 113 views

Navigating the Global E-commerce Landscape: Insights from Digital River's CMO, Ted Rogers

Ted Rogers
Digital River

I think you'll see something similar in how AI takes form. I actually used to sell fraud systems and run a fraud team. That's more or less a form of AI in its early stage. Know a m…

Flagship ▶
S8 · E14 69 views

Mastering the Modern CMO Toolkit: AI, Data, and Cybersecurity with Norman Guadagno, CMO, Mimecast

Norman Guadagno
Mimecast

I think oftentimes we're so focused on marketing data that we don't actually pay as much attention to sales data or to revenue data or to other types of data in the business, which…

Flagship ▶
S8 · E15 165 views

From Data to Outcomes: The Art of Operationalizing Insights with Nikhil Behl, CMO, FICO

Nikhil Behl
FICO

You did just mention everything that you're doing with AI data analytics. My objectives are really to help our broader organization deliver on its broad-based results, whether that…

Flagship ▶
S8 · E16 58 views

Inspiring Change: Lessons in Leadership with Lauren Sallata, CMO, Ricoh North America

Lauren Sallata
Ricoh North America

One of the things that we've been focused on really is tuning our narrative, our business narrative around. Are really around recruitment, marketing, and building up our employer b…

Flagship ▶
S8 · E17 61 views

Building a Brand in Mental Wellness: Insights from an Underdog with Louise Troen, CMO, Reveri Health

Louise Troen
Reveri Health

I think my role is to unlock potential of my team and inspire them on that journey. Are there other values or virtues that you try and enforce and or look for when you're hiring po…

Flagship ▶
S8 · E18 50 views

The Transformative Power of AI in Marketing with Carolyn Crandall, CMO & Forgepoint Capital Advisor

Carolyn Crandall
Forgepoint Capital

Obviously, AI can play an important role in content for ideation and extending the content out. How can they use AI to actually deliver a better customer experience? Especially if …

Flagship ▶
S8 · E19 106 views

The Power of Experiential Marketing with Brook Jay, CEO and Founder, All Terrain Collective

Brook Jay
All Terrain Collective

The solution is that both the sales and marketing teams need to be working lockstep with agency teams. What the drivers are to actually get one person to connect to another or what…

Browse all 138 episodes.

  • #20
    Nathan Schlaffer
    MarketMate AI

    Season 8. Episode 20: The Power of Generative AI, Nathan Schlaffer, Founder and CEO, MarketMate AI

    There's actually a study done by McKinsey earlier this year in May where they saw that, for sales and marketing teams using generative AI, they were able to generate up to 15% higher revenue. Marketer…

    ▶ Watch in pop-up
  • #1
    Elina Vilk
    Hootsuite

    Season 9. Episode 1: First 90 Days of a CMO, Elina Vilk, CMO, Hootsuite

    Once you understand the customer competitors, the last thing you do, because you really want to understand where you're facing in lieu of your competitors and where you're driving towards your ideal c…

    ▶ Watch in pop-up
  • #2
    Jon Miller talks account-based marketing

    CMO Insights: Jon Miller talks account-based marketing, pitfalls, and more

    There's too many companies today that are still measuring marketing based on marketing sourced or marketing influenced pipeline. We admit we made a mistake in the early days of demand generation and m…

    ▶ Watch in pop-up
  • #4
    Shep Hyken

    CMO Insights: Shep Hyken highlights Customer Success' role in revenue

    When you decide what this vision is going to be, it sits right next to your bigger value statements and mission statements and your pillars— or whatever you call it. It's either by dealing, if they're…

    ▶ Watch in pop-up
  • #5
    Mike Kunkle

    CMO Insights: Mike Kunkle talks sales enablement and much more

    You're going to approach some people at the very beginning of what I would call the customer life cycle, not just the buying process, but their overall life cycle with you. Where that buyer is and the…

    ▶ Watch in pop-up
  • #9
    Rand Fiskin on customer intelligence

    CMO Insights: Rand Fiskin on customer intelligence, buyer noise, referrals, and more

    If it so, the story in itself— even if it's pure—would be enough. I'm not sure that the customer or the reader is always authentic either. With whether it's content, or campaigns, or even in a sales c…

    ▶ Watch in pop-up
  • #1
    Gary S. Mullen
    Marketing, Globalscape

    CMO Insights: Gary S. Mullen, VP of Marketing, Globalscape

    We are a very metrics-driven organization, and at the high level, our marketing group has two overarching metrics that we track. A ton of metrics below that— from how well a piece of content is doing …

    ▶ Watch in pop-up
  • #2
    Dario Priolo
    Sales Performance International

    CMO Insights: Dario Priolo, Chief Marketing Officer, Sales Performance International

    It's interesting because solution selling was such a strong brand for so many years. Things like marketing, content marketing, search engine optimization, paid search, all these other types of program…

    ▶ Watch in pop-up
  • #3
    Tim Minahan
    Citrix

    CMO Insights: Tim Minahan, CMO, Citrix

    Increasingly, we're making the commitment that all our marketing is digital marketing, allowing us to be much more agile, much more analytical in how we engage the market. Not just the data on pipelin…

    ▶ Watch in pop-up
  • #4
    Christelle Flahaux
    Marketing, Domo

    CMO Insights: Christelle Flahaux, former Vice President of Marketing, Domo

    You start moving to more engagement metrics versus the hardcore waterfall type of metrics that we're used to. It's sitting down and having a lot of sales and marketing alignment, which is always diffi…

    ▶ Watch in pop-up
  • #5
    Brian Kardon
    Fuze

    CMO Insights: Brian Kardon, Chief Marketing Officer, Fuze

    We had three people on the marketing team, and I had a very large sales team that was very impatient. I want my people doing the field to be much more strategic and working with the sales team, and no…

    ▶ Watch in pop-up
  • #6
    Marilyn Cox
    Marketing and CRM, The Second City

    CMO Insights: Marilyn Cox, Vice President of Marketing and CRM, The Second City

    There is a very strong need to make sure that we have an understanding of what type of marketing is required to generate the pipeline needed to create the conversion and ultimately the revenue to have…

    ▶ Watch in pop-up
  • #7
    Meagen Eisenberg
    MongoDB

    CMO Insights: Meagen Eisenberg, Chief Marketing Officer, MongoDB

    Your sales team can only invite so many people to so many things. I'm always... looking at the activity and it depends on your sales cycle, right? When I think about MongoDB and what it's doing, and t…

    ▶ Watch in pop-up
  • #8
    Jennifer Haney-Crowe
    Forecast5 Analytics Inc

    CMO Insights: Jennifer Haney-Crowe, VP Marketing, Forecast5 Analytics Inc

    He has started a relatively new young team in terms of what we call our inbound prospecting, our hunter team. that works with our outside team. To move to this different strategic approach of looking …

    ▶ Watch in pop-up
  • #9
    Kerry Langstaff
    Xignite

    CMO Insights: Kerry Langstaff, Chief Marketing Officer, Xignite

    Probably our biggest sales enablement tool is LinkedIn Sales Navigator. which I have built right into Salesforce. It's probably a little different role than at a startup that I actually, under the rea…

    ▶ Watch in pop-up
  • #10
    Shonodeep Modak
    GE Industrial Solutions Energy Connections

    CMO Insights: Shonodeep Modak, CMO, GE Industrial Solutions Energy Connections

    Marketing becomes a very very big front and center point, especially as we go through this digital transformation, online as well as in our products. Our team is responsible for making sure that the d…

    ▶ Watch in pop-up
  • #11
    Ken Robinson
    ProSites, Inc.

    CMO Insights: Ken Robinson, Chief Marekting Officer at ProSites, Inc.

    That's something that cascades down from the board to the leadership team through every function within the organization and marketing. That type of a lexicon, or KPIs, if you will, that's on the tips…

    ▶ Watch in pop-up
  • #12
    Diego Lomanto
    Talent Inc.

    CMO Insights: Diego Lomanto, Chief Marketing Officer, Talent Inc.

    I think for many early marketing hires or at least early marketing leaders you're inheriting, you're walking into a situation. situation without any structure or processes or really formalized strateg…

    ▶ Watch in pop-up
  • #13
    Daniel Brown
    Marketing Operations, Verint Systems

    CMO Insights: Daniel Brown, VP of Marketing Operations, Verint Systems

    In many of the cases, we need people in that role who are very familiar with marketing automation, marketing automation systems such as Eloqua, which happens to be the one that we use. Generally speak…

    ▶ Watch in pop-up
  • #14
    Teresa Caro
    Fortiva

    CMO Insights: Teresa Caro, Senior Vice President Marketing, Fortiva

    You have the corporate brand, and then you have the Fortiva brand of products, and then you have MidAmerica Bank that also plays a part in it. You have the different challenges of— we might have a bra…

    ▶ Watch in pop-up
  • #98
    Michael Bailey
    FleetCor

    CMO Insights: Michael Bailey, Vice President: Digital and Acquisition Marketing, FleetCor

    Tell us a little bit about your customers and from a marketing standpoint, how much of your marketing is divided between acquisition and onboarding versus full lifecycle where you're trying to drive c…

    ▶ Watch in pop-up
  • #16
    Tracy Eiler
    InsideView

    CMO Insights: Tracy Eiler, Chief Marketing Officer of InsideView

    Especially as so many of us marketers and sellers are moving into an account-based or super-targeted approach, having a really strong data strategy is becoming more and more important. Like you might …

    ▶ Watch in pop-up
  • #7
    Meagen Eisenberg
    MongoDB

    CMO Insights: Meagen Eisenberg, Chief Marketing Officer, MongoDB

    Your sales team can only invite so many people to so many things. I'm always... looking at the activity and it depends on your sales cycle, right? When I think about MongoDB and what it's doing, and t…

    ▶ Watch in pop-up
  • #17
    Caren Cioffi
    Digital Marketing, Brightcove

    CMO Insights: Caren Cioffi, Sr. Vice President and General Manager of Digital Marketing, Brightcove

    All companies that are using video for marketing purposes, primarily external, but also increasingly across every digital experience. I have marketing, sales, product marketing, and partners directly …

    ▶ Watch in pop-up
  • #18
    Leo Tucker
    Marketing, PGI

    CMO Insights: Leo Tucker, Senior Vice President of Marketing, PGI

    The ability, for instance, through Visible, to have great attribution of exactly what content, what digital presence, what is it that people have touched. We know every single touch. and then we alloc…

    ▶ Watch in pop-up
  • #19
    Wes Durow
    Mitel

    CMO Insights: Wes Durow, Chief Marketing Officer, Mitel

    You're going to have suboptimal marketing results and so because you have this ecosystem that fits together. Help them if they end up going back to an awareness piece of content versus a consideration…

    ▶ Watch in pop-up
  • #20
    Brad Gillespie
    Octiv

    CMO Insights: Brad Gillespie, CMO, Octiv

    We've been working on the brand and working on awareness and we'll always be doing that in parallel with everything else, but we really got to ramp our demand gen engine. Accumulating data, building p…

    ▶ Watch in pop-up
  • #1
    Steve Schley
    Global Marketing, Kroll

    CMO Insights: Steve Schley, Vice President of Global Marketing, Kroll

    Yes, we've got a little over 20 people in the marketing team globally, and we represent the major markets. The move towards a consolidated global marketing team is relatively new for us. Com data we a…

    ▶ Watch in pop-up
  • #7
    Aden Andrus
    Marketing, Disruptive Advertising

    CMO Insights: Aden Andrus, Director of Marketing, Disruptive Advertising

    I've always been a really, really big believer that the key to success in any industry, whether it's marketing or the medical profession or what have you, successful businesses create value. You ident…

    ▶ Watch in pop-up
  • #17
    Armen Najarian
    ThreatMetrix

    CMO Insights: Armen Najarian, Chief Marketing Officer, ThreatMetrix

    If someone doesn't fit in the team or can't demonstrate leadership potential, it's going to be really hard to make a difference here at Threat Metrics. Because it sounds like you guys are going throug…

    ▶ Watch in pop-up
  • #6
    Rich Wellins
    CMO, DDI

    CMO Insights: Rich Wellins, SVP Research and Talent Analytic Services, CMO, DDI

    One occurred when we started demand generation and we formed a small DG team with a DG leader. On the digital team, we have social, web, and demand generation integrated. We still look for someone who…

    ▶ Watch in pop-up
  • #18
    Chris Spears
    Arke Systems

    CMO Insights: Chris Spears, Chief Marketing Technology Officer, Arke Systems

    There is a tremendous amount of technology and technology diversity required to run not just digital marketing, but customer experience as a whole. I think you've got to align your marketing technolog…

    ▶ Watch in pop-up
  • #2
    Carol Meyers
    Rapid7

    CMO Insights: Carol Meyers, Chief Marketing Officer, Rapid7

    In particular, the products team and the sales team is really paramount. Then what are you measuring your team on in terms of outcomes? Also from a customer satisfaction and satisfaction is a little b…

    ▶ Watch in pop-up
  • #16
    Bob Canaway
    tware

    CMO Insights: Bob Canaway, Chief Marketing Officer Black Duck Software

    Sure, I think I think the the biggest thing that's changed is um— is the end-to-end ownership of the customer and interactions with the customer that marketing has had to take on. The first time a typ…

    ▶ Watch in pop-up
  • #8
    Ana Perez
    Marketing, Aon Hewitt

    CMO Insights: Ana Perez, Vice President of Marketing, Aon Hewitt

    Making sure that we, on the marketing team, understand the numbers behind our business, how we make money, what's the operations behind the organization, so we can speak that language with our busines…

    ▶ Watch in pop-up
  • #16
    Jason Katz
    App and Digital Marketing, Houghton Mifflin Harcourt

    CMO Insights: Jason Katz, Vice President of App and Digital Marketing, Houghton Mifflin Harcourt

    The amount of techniques that are available to help me answer that question are proliferating between marketing automation and artificial intelligence. From a process standpoint, what are some of the …

    ▶ Watch in pop-up
  • #15
    Peg Miller
    Marketing, Tax Guard

    CMO Insights: Peg Miller, VP of Marketing, Tax Guard

    Not doing a lot of automation there, but it's more about getting the team in the room, making sure anybody who touches a customer really understands. From the pre-sales on up to the CEO, through the s…

    ▶ Watch in pop-up
  • #5
    Stephanie Meyer
    Connecture

    CMO Insights: Stephanie Meyer, CMO, Connecture

    Just kind of thinking about the ways we can engage differently with customers. and how we better enable our marketing teams even to communicate with our internal customers. through better dashboarding…

    ▶ Watch in pop-up
  • #12
    David Lewis
    DemandGen

    CMO Insights: David Lewis, CEO of DemandGen

    I have seen companies and I see more and more companies adding marketing operations as a function and hiring a marketing operations manager, marketing automation manager. We have to look at all the di…

    ▶ Watch in pop-up
  • #11
    Ryan Hollenbeck
    Global Marketing, Verint Systems

    CMO Insights: Ryan Hollenbeck, Senior Vice President of Global Marketing, Verint Systems

    Really, a whole curriculum, virtual training, onboarding, sales methodology— really tightly aligned with our global sales leadership team. Nancy and I have been very attached at the hip on customer ex…

    ▶ Watch in pop-up
  • #10
    Suzanne Sawyer
    Penn Medicine

    CMO Insights: Suzanne Sawyer, Vice President and Chief Marketing Officer, Penn Medicine

    It's really the use of marketing technology. Субтитры сделал DimaTorzok data. and an effort to really connect more one-to-one with each of these key audiences that we were speaking about: referring ph…

    ▶ Watch in pop-up
  • #3
    Rand Fishkin
    Moz

    CMO Insights: Rand Fishkin, CEO & Co-Founder & Wizard of Moz

    Do you remember, three, four years ago, everyone was talking about we're putting a huge amount of our budget, our content, our marketing efforts into social media. I see a lot of viability in listenin…

    ▶ Watch in pop-up
  • #8
    Greg Gibbons
    Communications, Siemens Corporation

    CMO Insights: Greg Gibbons, Senior Vice President, Communications, Siemens Corporation

    My current team is about 45, and I'm a base chair in the US, but the majority of my team is sitting in Munich. If you have content in one location, you could have product marketing in another. Over th…

    ▶ Watch in pop-up
  • #3
    Jeanne Hopkins
    Ipswitch

    CMO Insights: Jeanne Hopkins, Executive Vice President and CMO, Ipswitch

    I think that most CEOs and most boards are looking to marketing not as a market. function, but as a demand creation function to be able to deliver a pipeline. The concept of lead management or custome…

    ▶ Watch in pop-up
  • #3
    B2B Marketing Exchange

    CMO Insights: B2B Marketing Exchange Panel Discussion

    One of the main themes was that the average company of our size has over 40 applications in their MarTech stack, but they see value in less than six. One thing that we do that's going to help us from …

    ▶ Watch in pop-up
  • #2
    Alexandra Shapiro
    BigCommerce

    CMO Insights: Alexandra Shapiro, CMO of BigCommerce

    There's a very clear link in the accountability between total revenue number for the company and expectation around revenue growth from a particular marketing channel. Marketing. is throughout is at t…

    ▶ Watch in pop-up
  • #1
    Cynthia Gumbert
    Marketing and Analytics, Quick Base

    CMO Insights: Cynthia Gumbert, SVP of Marketing and Analytics, Quick Base

    As you start thinking about how you're going to build your team, people-wise, organization, because that's a lot of coverage, right, from the SMB marketing, enterprise marketing. Utilizing marketing a…

    ▶ Watch in pop-up
  • #20
    Ardath Albee
    Marketing Interactions

    CMO Insights: Ardath Albee, CEO, Marketing Interactions

    ▶ Watch in pop-up
  • #7
    Mandira Mehra
    MRI Software

    CMO Insights: Mandira Mehra, CMO, MRI Software

    When I first came on board I sort of think about things in terms of the brand and the communications piece, demand generation, and then product marketing and positioning. The North American market and…

    ▶ Watch in pop-up
  • #12
    Kyle Lacy
    Marketing, Lessonly

    CMO Insights: Kyle Lacy, VP of Marketing, Lessonly

    Whether that's a sales team, customer service team, it's the people that have boots on the ground that are talking to customers constantly. You have product marketing, you have brand, and then you hav…

    ▶ Watch in pop-up
  • #5
    Michele Chambers
    Anaconda

    CMO Insights: Michele Chambers, former CMO, Anaconda

    Through the ongoing customer engagement, so if a customer came to us, let's say, you're a large bank. Whatever your brand promise is, know what that is, and then find ways to empower your employees so…

    ▶ Watch in pop-up
  • #6
    Steven Bonacorsi
    International Standard for Lean Six Sigma

    CMO Insights: Steven Bonacorsi, President of International Standard for Lean Six Sigma

    Sales folks wanted to, obviously, leadership wanted to see sales, marketing, HR, and other stuff. If I'm, if I'm a current head of marketing— whether it's a manufacturing business or financial service…

    ▶ Watch in pop-up
  • #4
    Lisa Agona
    Ensono

    CMO Insights: Lisa Agona, CMO, Ensono

    We were left with no front end of the company, so no sales and marketing engine for the company, and one of the reasons I was brought in. What we did was we actually put a strategy together going forw…

    ▶ Watch in pop-up
  • #8
    Martin Mongiello
    The US Presidential Services Center

    CMO Insights: Martin Mongiello, CMO and GM, The US Presidential Services Center

    This interview channel isn't though about the White House specifically. I think I'm challenged just as much as anyone else with the transition to too much digital. and removal of using papayas on eart…

    ▶ Watch in pop-up
  • #5
    John Steinert
    TechTarget

    CMO Insights: John Steinert, CMO, TechTarget

    Like a business, another way is that marketing is really binding itself closer to um sales results and sales organization. If customer experience is part of it, that's a huge assignment to involve mar…

    ▶ Watch in pop-up
  • #7
    Al Silvestri
    COFFEE Labs

    CMO Insights: Al Silvestri, Partner and CMO, COFFEE Labs

    Taking all that data and then merging it all together starts to paint a picture of how you feel about that content. Content and to look at how someone or an audience is reacting. We actually were look…

    ▶ Watch in pop-up
  • #4
    Julie Knight-Ludvigson
    Topia

    CMO Insights: Julie Knight-Ludvigson, CMO, Topia

    This individual looks after product marketing as well as our communications and, specifically, the area focuses on analyst relations and relationships. Working with the analyst becomes even more impor…

    ▶ Watch in pop-up
  • #10
    Kirk Crenshaw
    Traackr

    CMO Insights: Kirk Crenshaw, CMO, Traackr

    Wow, there's a lot of things happening right now in the world of marketing, particularly, for me, in the Martech world, our own team, we're experiencing a lot of changes focused on customer journey an…

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  • #6
    Scott Vaughan
    Integrate

    CMO Insights: Scott Vaughan, CMO, Integrate

    Do I have to call it revenue story marketing, revenue brand marketing, revenue customer experience marketing? Build a team that's more balanced— around that ability to do storytelling, to focus on use…

    ▶ Watch in pop-up
  • #3
    Robby Gulri
    ENGAGE Talent

    CMO Insights: Robby Gulri, Chief Talent Officer at ENGAGE Talent

    Really be able to adapt to a growth and a hyper-growth company. If you look at the latest Martech stack Bessemer report that comes out, there's over 6,000 companies and technologies that marketers can…

    ▶ Watch in pop-up
  • #9
    Tiziana Barrow
    Tilagia

    CMO Insights: Tiziana Barrow, Founder and CMO, Tilagia

    With marketing automation platforms, with the digital piece of it, with socials. I had a similar epiphany back in 2003 when I discovered marketing automation for the first time. I think everyone wants…

    ▶ Watch in pop-up
  • #8
    Jake Sorofman
    Pendo

    CMO Insights: Jake Sorofman, CMO of Pendo

    We're able to trace the thread to tell a positive ROI story. The second area where I put a lot of attention, we put a lot of attention as a team, is really around customer marketing. It's interesting …

    ▶ Watch in pop-up
  • #3
    Jeffrey Rohrs
    Yext

    CMO Insights: Jeffrey Rohrs, CMO of Yext

    By and large, I think marketing is a team sport, certainly in B2B SaaS. It's a really interesting question because I view it both as a provider of a software as a service— and as a consumer of a varie…

    ▶ Watch in pop-up
  • #2
    Shane Elliott
    ory Solutions Sales (LSS)

    CMO Insights: Shane Elliott, VP Global Laboratory Solutions Sales (LSS)

    On the marketing side, we've definitely become a lot more outside in, customer focused, making sure we're building an ecosystem across the digital marketing and through to our sales teams to make sure…

    ▶ Watch in pop-up
  • #2
    Alison Murdock
    SocialChorus

    CMO Insights: Alison Murdock, CMO of SocialChorus

    I think some of the major challenges just in macro are that organizations are going through digital transformation right now. It's the top of the funnel and the bottom of the funnel, really. I arrived…

    ▶ Watch in pop-up
  • #2
    Shane Elliott
    ory Solutions Sales (LSS)

    CMO Insights: Shane Elliott, VP Global Laboratory Solutions Sales (LSS)

    On the marketing side, we've definitely become a lot more outside in, customer focused, making sure we're building an ecosystem across the digital marketing and through to our sales teams to make sure…

    ▶ Watch in pop-up
  • #4
    Will Wiegler
    SpringCM

    CMO Insights: Will Wiegler, Senior Vice President and CMO, SpringCM

    For example, if we're investing $10,000 in an event sponsorship, I want to see a multiple of that in terms of new pipeline or influence pipeline or new revenue added to the company. I look for people …

    ▶ Watch in pop-up
  • #18
    Julie Roehm
    ABRA Auto Body & Glass

    CMO Insights: Julie Roehm, Chief Experience Officer and CMO, ABRA Auto Body & Glass

    That was, again, a slightly different way to think about creating experience for customers. As big as this, that has basically not gone through a consolidation, nor a digital transformation, both in t…

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  • #22
    George Bailey

    CMO Insights: George Bailey, Host and Co-founder, Choose the Nickel

    I, as a business, that's not exactly where we're creating potential value. I think the value is making the listeners accessible for advertisers, in our case. Is your intention then to provide the serv…

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  • #19
    Akbar Jaffer
    ZorroSign

    CMO Insights: Akbar Jaffer, Chief Marketing Officer, ZorroSign

    I Believe in. cultivating the marketing generalists of what I call for the marketing and the sales roles. I want... my web development team to really understand how the marketing automation works. The…

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  • #11
    Kirby Wadsworth
    Illusive Networks

    CMO Insights: Kirby Wadsworth, Chief Marketing Officer, Illusive Networks

    We certainly didn't have the ability to push down that level of knowledge and understanding to the PDR so that the initial interaction with the customer could be that finally, as finely tuned as it is…

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  • #7
    Steven Cook

    CMO Insights: Steven Cook, Contributing Editor, CMO.com by Adobe

    I'm collecting insights now from around the world and around the corporate innovation and the entrepreneur ecosystem. That, without a culture, you're basically just doing things and you're hoping that…

    ▶ Watch in pop-up
  • #14
    Heidi Bullock
    Engagio

    CMO Insights: Heidi Bullock, Chief Marketing Officer, Engagio

    Vendor is doing ABM or at least trying to claim some stake to ABM. I have somebody that really thinks about growth marketing, so they own content, social, and some kind of, I would say, thought leader…

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  • #13
    Charlene Farside
    Advisen

    CMO Insights: Charlene Farside, Chief Marketing Officer, Advisen

    On the data side of our business, they're using our data and analytics to understand the risks that are coming across their desk. A lot of that, on our data business, is related to the number of leads…

    ▶ Watch in pop-up
  • #12
    Nicole Wojno
    UserIQ

    CMO Insights: Nicole Wojno, Chief Marketing Officer, UserIQ

    That really has informed a lot of how we're doing, developing our content strategy, SEO strategy, even our paid ad strategy. Famous story of Amazon and Jeff Bezos that they had the empty chair in all …

    ▶ Watch in pop-up
  • #12
    Shane Lennon

    CMO Insights: Shane Lennon, VirtualCMO

    My own experience with B2B, and I'll use MarTech as an example, there's three sets of users, I think. As you move through that and you work with sales out of a customer journey full lifecycle, which w…

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  • #13
    Patrick Giusti

    CMO Insights: Patrick Giusti, Vue.ai, Mad Street Den

    There's always a pretty significant wall between sales and marketing. What the effort that it goes into to creating a good campaign and how valuable that is on the sales side. Because you are running …

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  • #6
    Randy Frisch

    CMO Insights: Randy Frisch, Uberflip

    It's really... the words are somewhat become overused, but the buyer journey and owning that buyer journey at every stage versus if you will, madman style marketing. I actually think ABM works best wh…

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  • #11
    Kira Mondrus

    CMO Insights: Kira Mondrus, QASymphony

    Very very data-driven to build out and support the the demand program as well as marketing operations. We set up a marketing function and are heavily focused on countless marketing strategies and real…

    ▶ Watch in pop-up
  • #17
    Sal Patalano
    Lenovo Software

    CMO Insights: Sal Patalano, Chief Revenue Officer for Lenovo Software

    You're chief revenue officer, which I think for a lot of CMOs or VPs in marketing, they aspire to because you're running both, right? I think one of the primary roles outside of the obvious that it's …

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  • #5
    John Kottcamp
    Tahzoo

    CMO Insights: John Kottcamp, Chief Marketing Technologist for Tahzoo

    Content that fits within the context as well as the desires of an individual customer or a segment of customers, if it's more anonymous. Their challenge is they wanted to be able to develop the relati…

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  • #19
    Paul Johnson
    Displayit

    CMO Insights: Paul Johnson, CMO for Displayit

    Essentially, we take the input that we learn from our customers and we use that to guide our product strategy. I guess that's not so secret, but it's brand new and fresh. I have marketing product as w…

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  • #18
    Ruth Stevens
    eMarketing Strategy

    CMO Insights: Ruth Stevens, President of eMarketing Strategy

    Marketing's role in—the world of B2B marketing has, B2B sales and marketing has expanded. This is where account-based marketing comes in, which was the buzzword in B2B last year, maybe the year before…

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  • #1
    Ben Lazar
    Payspan

    CMO Insights: Ben Lazar, Chief Marketing and Product Officer at Payspan

    An example of that is, you provide some type of service and you articulate what that service is, but not what it does for the customer's customer. There's a lot of physical event activity integrated w…

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  • #10
    David Green
    Marketing for LeadCrunch

    CMO Insights: David Green, Director of Marketing for LeadCrunch

    Rich data and more accurate data about the accounts, about the people, and about content. I think the other part where I think AI can have a big... make a big difference is seeing what ideas are sprea…

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  • #13
    Christine Nurnberger
    Bottomline Technologies

    CMO Insights: Christine Nurnberger, CMO at Bottomline Technologies

    Our ultimate objective and measurement in marketing is direct contribution to pipeline and direct contribution to bookings. Team, much like you would a sales team, where, on the onset of the budgeting…

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  • #10
    Chandar Pattabhiram
    Coupa Software

    CMO Insights: Chandar Pattabhiram, CMO for Coupa Software

    Segment marketing is making different business segments successful, aligning with different... sales leaders. Then there's all the air cover in terms of brand, in terms of corporate marketing, in term…

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  • #14
    David Reske
    Nowspeed

    CMO Insights: David Reske, Founder and President of Nowspeed

    The exciting thing in digital marketing today is there's just dozens or even hundreds of things you could do well, but we've tried to focus on the things that are really going to make the difference. …

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  • #9
    Eva Tsai
    Algolia

    CMO Insights: Eva Tsai, CMO at Algolia

    Ideal state for marketing for me, I think, will be what I call Michelin star marketing. Wanting to actually get marketing to the point that it's this whole big machine learning AI state that I could b…

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  • #17
    Shira Abel
    Hunter & Bard

    CMO Insights: Shira Abel, CEO of Hunter & Bard

    How much revenue or pipeline or market share or other types of things is my PR investment getting from me? For us, we do both impressions and engagement because we also handle a lot of things. that ar…

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  • #16
    Karen Steele
    LeanData

    CMO Insights: Karen Steele, CMO of LeanData

    I've had customer marketing teams at smaller companies, including I have one person here at Lean Data. I don't think it's any different— having one person at Lean Data than having a team of, I don't k…

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  • #11
    Christopher Tarantino
    Epicenter Media & Training

    CMO Insights: Christopher Tarantino, CEO and Founder of Epicenter Media & Training

    You talk to a standard or regular communications person, and we had one in our class yesterday who is the standard marketing go-to spokesperson for the college. The other thing that we talk about in t…

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  • #20
    Peter Isaacson
    Demandbase

    CMO Insights: Peter Isaacson, CMO of Demandbase

    We track about 60 different companies that, in varying degrees, talk about ABM, have an ABM solution, building out an ABM platform. Sometimes it's a more coordinated effort where sales and marketing h…

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  • #21
    Lisa Cole
    Huron

    CMO Insights: Lisa Cole, Corporate VP and CMO of Huron

    It's definitely been thrilling to be a part of the team that transformed the marketing organization and our role in the organization. A lot of people talk about it, delivering a better customer experi…

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  • #2
    James Thomas
    Solium Capital Inc.

    CMO Insights: James Thomas, CMO of Solium Capital Inc.

    I have a couple of people on my team that are really deep specialists in things like demand generation programs. Really understanding our systems and how our marketing automation system connects towar…

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  • #32
    Scott Horn
    [24]7.ai

    CMO Insights: Scott Horn, CMO of [24]7.ai

    We're willing to spend a bit more on customer acquisition costs than a lot of other companies because the long-term value of our customers is just so large. One of the things we're excited about in th…

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  • #31
    Katrina Wong
    Marketing, Hired

    CMO Insights: Katrina Wong, VP of Marketing, Hired

    We really have gotten pretty sophisticated and we look at even assisted conversion to revenue. One of the things I think I've noticed with the pressure for marketing to become more accountable— over t…

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  • #14
    Ron McMurtrie
    Sage

    CMO Insights: Ron McMurtrie, Chief Marketing Officer, Sage

    I think of the functions, whether it be brand, communications, or our digital teams, or our sales ops or marketing ops teams, those are centers of excellence that are enabling functions. Unifying a di…

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  • #30
    Melanie Huet
    KraftHeinz Corporation

    CMO Insights: Melanie Huet, VP Marketing, KraftHeinz Corporation

    We were, I think, this is a good segue because you think Kool-Aid and kids and digital, when we were talking before the interview started, about some of your passions, about working with kids and digi…

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  • #29
    Tifenn Dano Kwan
    SAP Ariba

    CMO Insights: Tifenn Dano Kwan, Chief Marketing Officer, SAP Ariba

    As marketing is much more data-driven now, with the rise of digital, and we need to also be extremely data-driven. When I started, I inherited leaders, not just managers or team leaders or team manage…

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  • #28
    Dana Poleg
    Marketing, Kaltura

    CMO Insights: Dana Poleg, VP of Marketing, Kaltura

    It's actually to act on your data, to act on your insights. Specifically in my team, a couple of weeks ago, a couple of months ago, we realized that, yeah, now we have the ability to gather data. Do t…

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  • #5
    Mike Westgate
    Marketing, Briggo

    CMO Insights: Mike Westgate, VP of Marketing, Briggo

    How can we enhance that experience through technology so people can spend more time in that experience as opposed to in a cafe or any third place or any third wave? Definitely in social advertising be…

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  • #18
    Nnamdi Nwoke
    Demand Generation, GreenSky

    CMO Insights: Nnamdi Nwoke, Head of Demand Generation, GreenSky

    B2B marketing automation program for some really great companies here in Atlanta after moving here. I fell in love with the customer journey and ultimately ended up here at GreenSky. First of all, you…

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  • #27
    Mark Floisand
    Coveo

    CMO Insights: Mark Floisand, CMO at Coveo

    I think, though, a lot of us, we look at Amazon, we look at MacBooks, and we say, 'Well, that's such a great example of being customer-centric. They didn't try and take their systems and then retrofit…

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  • #19
    Peter Smails
    Imanis Data

    CMO Insights: Peter Smails, CMO of Imanis Data

    Given that you're still a startup, relatively, given that it's a crowded space within data and that there's all these channels and things available. Over the last really six months is that Some of the…

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  • #26
    Megan Lueders
    Zenoss

    CMO Insights: Megan Lueders, CMO of Zenoss

    While sales is certainly compensated on what they're closing, we as a marketing team absolutely is compensated and we are looked upon in terms of what the pipeline is. If the alignment and the program…

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  • #25
    Gaidar Magdanurov
    Acronis

    CMO Insights: Gaidar Magdanurov, CMO of Acronis

    Give to a customer so that will be interesting and useful for them, even if they're not going to buy our solution or choose our solution for a particular project. If they bought the product, and they'…

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  • #3
    Thomas Been
    TIBCO

    CMO Insights: Thomas Been, CMO, TIBCO

    Three that keep seeming to... bubble up to the top are driving towards digital transformation, getting more customer centric, and continuing to evolve marketing to be, I guess, business accountable. B…

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  • #20
    Tiffany Sieve
    Paycor

    CMO Insights: Tiffany Sieve, Marketing Demand Generation VP, Paycor

    Sales operations, sales leadership, marketing, of course, product, and other areas. We've brought on new technologies that integrate in with Salesforce, integrate in with Marketo, so that we can make …

    ▶ Watch in pop-up
  • #15
    Michelle Huff
    UserTesting

    CMO Insights: Michelle Huff, CMO, UserTesting

    How I always design my team is really have one group that's really focused on aligning with the CEO and the head of people, and kind of thinking about our brand and thought leadership. Then I have a t…

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  • #24
    Ryan George
    Marketing & Communications, 1st Global

    CMO Insights: Ryan George, Assistant VP of Marketing & Communications, 1st Global

    Some structural changes that are happening in the accounting space with technology like AI technology and other automation is taking away some revenue streams or some opportunities for revenue streams…

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  • #1
    Debbie Umbach
    Marketing, BitSight Technologies

    CMO Insights: Debbie Umbach, VP of Marketing, BitSight Technologies

    The reason I say market driven is that it's actually broader than customer driven, because if you're too customer driven. Whereas in marketing, you're really looking, particularly in product marketing…

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  • #16
    Sterling Snow
    Revenue, Divvy

    CMO Insights: Sterling Snow, SVP of Revenue, Divvy

    Was a part of that marketing team up until They were acquired by LogMeIn, at which point I came over to Divi to, again, run marketing. That evolved into revenue for us, which encompasses marketing, sa…

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  • #2
    Brennan Andrews
    Dart Bank

    CMO Insights: Brennan Andrews, Marketing Director, Dart Bank

    For a lot of times, it's a lot harder than that because maybe they haven't designed their systems and processes specifically around the customer. I think maybe there's a difference between delivering …

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  • #4
    Neil Wu Becker
    Behavox

    CMO Insights: Neil Wu Becker, Chief Marketing Officer, Behavox

    When you're in the tech sector, enterprise B2B, the value that I found immediately in marketing making that shift was around the storyboarding and the messaging, the corporate marketing aspects. I've …

    ▶ Watch in pop-up
  • #5
    Ramon Ray
    Smart Hustle Magazine

    CMO Insights: Ramon Ray, Founder, Smart Hustle Magazine

    I think they use it for probably an image on their Zoom calls or team calls, probably they use it for. I remember they used to listen to us, Zig Ziglar and Dennis Waitley, on their way to sales. Don't…

    ▶ Watch in pop-up
  • #4
    Will Wiegler
    SpringCM

    CMO Insights: Will Wiegler, CMO of SpringCM

    For example, if we're investing $10,000 in an event sponsorship, I want to see a multiple of that in terms of new pipeline or influence pipeline or new revenue added to the company. I look for people …

    ▶ Watch in pop-up
  • #7
    Mandira Mehra
    MRI Software

    CMO Insights: Mandira Mehra, CMO, MRI Software

    When I first came on board I sort of think about things in terms of the brand and the communications piece, demand generation, and then product marketing and positioning. The North American market and…

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  • #10
    Scott Brinker

    CMO Insights: Scott Brinker, Ion Interactive, Chiefmartec.com

    A lot of great stuff happening on the data side very sophisticated analytics tools, attribution, predictive analytics. If you treat these things as a channel, you recognize— that every single piece of…

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  • #23
    Saul Leal

    CMO Insights: Saul Leal, FamilyShare Network

    Yet, as I mentioned, 57% of the audience were willing to read and consume this type of content. Can we create content in the family category and allocate this content and distribute this content throu…

    ▶ Watch in pop-up
  • #7
    Cindy Zhou
    LogRhythmn

    CMO Insights: Cindy Zhou, Chief Marketing Officer, LogRhythmn

    I was involved in product management and product marketing, corporate marketing communications sales operations. Forget 10 years ago, forget 20 years ago, when I started my career in marketing, we are…

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  • #6
    Rodney Hutton
    Ethan Allen Global, Inc.

    CMO Insights: Rodney Hutton, Chief Marketing Officer, Ethan Allen Global, Inc.

    One of the reasons why I invited you on the program today is I wanted you to share with our audience some of your experiences. I started as a summer part-time cashier help, went into sales, did except…

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  • #22
    Steve Farnsworth
    The @Steveology Group

    CMO Insights: Steve Farnsworth, CMO, The @Steveology Group

    I think you need to have marketing sales on the same page. Connecting about how they're creating content and where that content is actually reached. You have this— even the editor who does a lot of th…

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  • #1
    Brian Carroll

    CMO Insights: Brian Carroll, MECLABS Institute, Marketing Sherpa

    Many companies are working in the cloud, and they're storing their data in the cloud using everything from Salesforce. com to the marketing automation platform. The other thing is that then they have …

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  • #4
    Allen Gannett
    TrackMaven

    CMO Insights: Allen Gannett, CEO of TrackMaven

    Content Marketing Institute found that over 60% of content marketers do not think their content is effective. Some could be social analytics, content marketing analytics, news monitoring, web analytic…

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  • #21
    Emily Reagan

    CMO Insights: Emily Reagan, Bazaarvoice, Inc.

    We use a variety of tools in our marketing stack, from basic marketing automation, such as Marketo, which we use, as well as Salesforce, which is our CRM. We have a robust content management system th…

    ▶ Watch in pop-up
  • #10
    Stephanie Cox
    Lumavate

    CMO Insights: How to build apps without code | Stephanie Cox, VP Sales and Marketing, Lumavate

    This— that your title running sales and marketing it's—uh—but not a lot of marketers necessarily going on to running sales and marketing. Because to your point, no one really seems to move from market…

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  • #9
    Ed Breault
    Aprimo

    The New Era of Content Operations: AI as the Ultimate Wingman for Marketers with Ed Breault, Aprimo

    I would say, before, as marketers, brand leaders, folks that use a Primo, just anybody really going after strategies, some examples like personalization or storytelling at scale. Even like all this da…

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  • #10
    Pam Piligian
    Navy Federal Credit Union

    Building Stronger Relationships: How Navy Federal Puts Members First with Pam Piligian, CMO

    Then, from a my job here as a CMO, is really about telling that story and serving as our growth engine to connect with more people that are eligible to join and get them to join. Part of my team is re…

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  • #11
    Meagen Eisenberg
    Lacework

    Marketing Success in the Crowded Cybersecurity Industry with Meagen Eisenberg, CMO of Lacework

    Your sales team can only invite so many people to so many things. I'm always... looking at the activity and it depends on your sales cycle, right? When I think about MongoDB and what it's doing, and t…

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  • #12
    David Carrel
    Thomson Reuters

    Innovative Strategies in a Changing Landscape: Thomson Reuters' Approach with David Carrel, CMO

    What changes are you implementing in marketing to support that transformation? Across the company, we've been on a journey to changes, but for marketing specifically our legal groups were organized th…

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  • #13
    Ted Rogers
    Digital River

    Navigating the Global E-commerce Landscape: Insights from Digital River's CMO, Ted Rogers

    I think you'll see something similar in how AI takes form. I actually used to sell fraud systems and run a fraud team. That's more or less a form of AI in its early stage. Know a marketing executive w…

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  • #14
    Norman Guadagno
    Mimecast

    Mastering the Modern CMO Toolkit: AI, Data, and Cybersecurity with Norman Guadagno, CMO, Mimecast

    I think oftentimes we're so focused on marketing data that we don't actually pay as much attention to sales data or to revenue data or to other types of data in the business, which also are strong sig…

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  • #15
    Nikhil Behl
    FICO

    From Data to Outcomes: The Art of Operationalizing Insights with Nikhil Behl, CMO, FICO

    You did just mention everything that you're doing with AI data analytics. My objectives are really to help our broader organization deliver on its broad-based results, whether that's revenue, profitab…

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  • #16
    Lauren Sallata
    Ricoh North America

    Inspiring Change: Lessons in Leadership with Lauren Sallata, CMO, Ricoh North America

    One of the things that we've been focused on really is tuning our narrative, our business narrative around. Are really around recruitment, marketing, and building up our employer brand so that this be…

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  • #17
    Louise Troen
    Reveri Health

    Building a Brand in Mental Wellness: Insights from an Underdog with Louise Troen, CMO, Reveri Health

    I think my role is to unlock potential of my team and inspire them on that journey. Are there other values or virtues that you try and enforce and or look for when you're hiring potential people to jo…

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  • #18
    Carolyn Crandall
    Forgepoint Capital

    The Transformative Power of AI in Marketing with Carolyn Crandall, CMO & Forgepoint Capital Advisor

    Obviously, AI can play an important role in content for ideation and extending the content out. How can they use AI to actually deliver a better customer experience? Especially if you're ever listenin…

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  • #19
    Brook Jay
    All Terrain Collective

    The Power of Experiential Marketing with Brook Jay, CEO and Founder, All Terrain Collective

    The solution is that both the sales and marketing teams need to be working lockstep with agency teams. What the drivers are to actually get one person to connect to another or what makes one experienc…

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