What Is the Agentforce Partner Network?
The Agentforce Partner Network is Salesforce’s ecosystem of partners who design, build, and operate AI agents and agent actions on the Salesforce Platform. It gives you a trusted catalog of partner-built skills and templates so your AI agents can work across apps, data, and teams to automate real revenue, service, and operations outcomes.
The Agentforce Partner Network is a global ecosystem of consulting and ISV partners who extend Salesforce Agentforce with ready-to-use AI agents, agent actions, and templates. Instead of building every agent from scratch, you can tap into partner expertise to: connect Agentforce to third-party systems, add domain-specific skills, and deploy governed automations that span sales, service, marketing, revenue operations, and industry workflows.
Why the Agentforce Partner Network Matters
How the Agentforce Partner Network Works
Think of the Agentforce Partner Network as an extension layer for Agentforce: partners build capabilities, you select and configure them, and your agents use those capabilities to get business outcomes done in the flow of work.
Discover → Prioritize → Select Partners → Configure → Govern → Scale
- Discover candidate use cases. Identify high-friction workflows where agents can assist or automate: lead qualification, case triage, knowledge search, entitlement checks, renewals, collections, and more.
- Prioritize by value and risk. Score use cases by revenue impact, cost savings, and risk profile. Start where a human-in-the-loop model and clear guardrails are easy to define.
- Select partner-built agents and actions. Use AppExchange and partner catalogs to find pre-built agents, actions, and templates that align with your stack, data sources, and industries.
- Configure topics, guardrails, and connections. With partner guidance, define jobs-to-be-done in natural language topics, connect to data sources, and set the policies that govern what the agent can and cannot do.
- Pilot with human oversight. Launch in a controlled environment. Let agents suggest actions, while humans approve execution. Capture feedback, refine prompts, and tune routing.
- Operationalize metrics and governance. Track volume, handle time, CSAT, revenue impact, error rates, and escalation paths. Establish an AI council and playbook for reviewing performance and risks.
- Scale across teams and journeys. Roll out successful patterns across sales, service, and marketing journeys—reusing agents, actions, and templates with minimal rework.
Agentforce Partner Network Value Matrix
| Capability | From (Ad Hoc) | To (Operationalized with Agentforce Partners) | Owner | Primary KPI |
|---|---|---|---|---|
| Agent Design | One-off bots and scripts | Partner-designed agents with clear jobs-to-be-done, topics, and guardrails | Product / RevOps | Agent Adoption, Use Case Coverage |
| Cross-System Orchestration | Manual swivel-chair between tools | Partner actions that let agents execute multi-step workflows across Salesforce and third-party systems | Architecture / IT | Cycle Time, Automation Rate |
| Industry & Function Depth | Generic prompts and flows | Templates tuned for industry regulations, data models, and playbooks | Line of Business | Win Rate, CSAT/NPS, Compliance Findings |
| Governance & Risk Controls | Ad hoc approvals, unclear accountability | Documented policies, audit logs, role-based permissions, and exception workflows | Security / Compliance | Policy Exceptions, Incident Rate |
| Measurement & Optimization | Anecdotal feedback on “agent effectiveness” | Dashboards for cost savings, revenue impact, user time saved, and error rates | Analytics / RevOps | Value per Use Case, Time Saved |
| Change Management & Training | One-time enablement sessions | Ongoing partner-led training, playcards, and feedback loops for frontline users | Enablement | Adoption, Agent-Driven Work Share |
Client Snapshot: From AI Pilot to an Agent Portfolio
A global B2B technology company started with a single Agentforce use case—AI-assisted case routing in service. By engaging Agentforce partners, they expanded to a portfolio of agents that now handle lead qualification, opportunity research, entitlement checks, and renewal prep. Human teams focus on judgment-heavy conversations, while agents orchestrate data gathering and next-best actions across Salesforce and connected systems.
When you combine Agentforce with the Partner Network, you get a scalable way to turn AI from isolated experiments into a governed, measurable part of your revenue marketing and customer experience engine.
Frequently Asked Questions about the Agentforce Partner Network
Turn the Agentforce Partner Network into Revenue Impact
We’ll help you prioritize use cases, choose the right Agentforce partners, and orchestrate agents that work across sales, marketing, and service to drive measurable growth.
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