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Platform Too Complex to Use | The Pedowitz Group

Platform Too Complex to Use

You bought the Ferrari of platforms. Your team drives it like a golf cart.
6 consultants later, you're still using 10% of capabilities.

Death by 1,000 Features

Your platform can do everything—in theory. In practice, it takes 47 clicks to send an email. Your team has given up trying. They're back to spreadsheets and prayer. That $500K enterprise license? It's a very expensive email tool.

47

47 Clicks to Do Anything

Creating a campaign requires a PhD in platform navigation. By step 23, everyone's forgotten why they started.

IT Ticket for Everything

Want to change a field? IT ticket. Add a user? IT ticket. Your marketers are helpless without developers.

6 Consultants Deep

Every consultant promises to "unlock the platform." $200K later, you're still confused, just at a higher level.

Team Avoids Platform

They'd rather use Excel than fight the system. Shadow processes everywhere. Platform adoption: 15%.

∞

Feature Overload

10,000 features, 100 used. Every update adds complexity. Documentation is 2,000 pages nobody reads.

Error Messages From Hell

"Error 4023: Contact Administrator." Nobody knows what it means. Including the administrator.

Why Your Platform Became the Enemy

1

Bought for IT, Not Users

IT loved the security features. Procurement loved the enterprise pricing. Nobody asked if marketers could actually use it.

2

No Training Investment

One day of vendor training. No follow-up. No documentation. Team expected to figure it out through osmosis.

3

Over-Engineered Implementation

Consultants built a spaceship when you needed a bicycle. Custom everything. Nothing standard works anymore.

4

Legacy of Bad Decisions

Years of band-aid fixes. Workarounds on top of workarounds. Nobody remembers why anything works the way it does.

5

Power User Monopoly

One person knows everything. They're overwhelmed. Everyone else is helpless. When they leave, you're doomed.

6

UI From 2010

Looks like Windows 95 had a baby with a spreadsheet. Modern teams expect modern interfaces. This isn't it.

From Complexity to Capability

Simplify without sacrificing power. Train teams to actually use the platform. Turn your expensive nightmare into a revenue-generating machine.

Platform Simplification

Strip away complexity. Build intuitive workflows. Create templates that work. Make the complex simple.

Learn More →

Role-Based Configuration

Different views for different users. Marketers see marketing. Admins see admin. Everyone sees only what matters.

Learn More →

Process Standardization

Document what works. Create playbooks. Build templates. Make success repeatable, not accidental.

Learn More →

Hands-On Training

Real training on real work. Not theory—practice. Build confidence through doing. Create power users everywhere.

Learn More →

Automation That Works

Automate the repetitive. Eliminate the unnecessary. Let the platform do the heavy lifting, not your team.

Learn More →

Ongoing Support

Not just implementation—adoption. Regular check-ins. Continuous optimization. Success that lasts.

Learn More →

From Platform Pain to Platform Power

Billtrust

Their platform was so complex, teams avoided it entirely. Marketing operations were chaotic. We simplified workflows, trained the team, and built a system that actually works for users.

"Figure out what you want to do with the system, define how you want to target your base, and then build the system that works on that. The Pedowitz Group was invaluable in helping us to understand all of this and put it in place."
— Jim Kanir, Sr. VP of Sales and Marketing, Billtrust
85%
Platform Adoption
70%
Faster Campaign Launch
0
IT Tickets Required
100%
Team Confidence
Read Full Case Study →

Ready to Tame the Beast?

Your platform should empower your team, not terrorize them. Let's simplify the complex, train your people, and turn that expensive nightmare into your competitive advantage.

Simplify My Platform Get Training Plan

Get in touch with a revenue marketing expert.

Contact us or schedule time with a consultant to explore partnering with The Pedowitz Group.

Send Us an Email

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