How Does MANTL Reduce Friction in Account Opening?
Modern account origination platforms like MANTL help banks and credit unions move from paper-heavy, multi-day onboarding to a single, digital-first experience that lets customers open deposit and loan accounts quickly across web, mobile, branch, and call center—without sacrificing compliance, fraud controls, or staff efficiency.
MANTL reduces friction in account opening by streamlining every step from application to funded account. It replaces fragmented legacy forms with a single, guided workflow that minimizes data entry, pre-fills what you already know, and uses real-time identity verification and rules-based decisions to automate approvals. Applicants can start on one channel and finish on another, while staff work from a unified console that eliminates duplicate entry and manual rekeying. The result is fewer abandoned applications, faster decisions, less fraud and operational drag, and more funded accounts from the same marketing spend.
Where Does Friction Show Up in Account Opening?
How MANTL Streamlines Account Opening
Digital account origination platforms like MANTL reduce friction by unifying application capture, identity verification, decisioning, and funding into one experience that works across all channels and deposit types.
From Multi-Step Paperwork to a Unified Origination Flow
- Simplify the application experience. Replace long paper or legacy core forms with a guided, mobile-optimized application that shows only the questions needed for each product and applicant type.
- Pre-fill what you already know. Use existing customer data and eligibility rules to avoid asking for the same information twice, reduce keystrokes, and lower abandonment.
- Automate KYC/KYB and fraud checks. Orchestrate identity verification, watchlist screening, and risk scoring behind the scenes so most applications can be auto-decisioned, freeing staff for edge cases.
- Unify digital, branch, and call center. Let applicants start an application online, continue over the phone, and finish in-branch—without re-entering data or creating multiple records.
- Streamline funding and account setup. Support real-time funding options, e-signatures, and automated core booking so approved applicants can start using accounts quickly.
- Give staff a single pane of glass. Provide a console where bankers can view application queues, see statuses, request documents securely, and follow up with context.
- Connect to onboarding and cross-sell. Trigger welcome journeys, education sequences, and targeted offers based on products opened, behavior, and risk profile.
Friction-to-Flow: Account Opening Capability Matrix
| Capability | From (High Friction) | To (Reduced Friction) | Owner | Primary KPI |
|---|---|---|---|---|
| Application Experience | Paper or static web form, multiple restarts, unclear progress | Guided, responsive flow with progress indicators and dynamic questions | Digital Banking / CX | Completion Rate, Time to Apply |
| Identity & Fraud | Manual document collection, delayed decisions | Real-time ID verification, automated checks, clear exceptions queue | Risk / Operations | Auto-Decision Rate, Fraud Loss |
| Channel Orchestration | Separate workflows for digital, branch, and call center | Single omnichannel journey, no rekeying or rework | Operations / Branch Leadership | Abandonment Rate, Branch Handle Time |
| Funding & Booking | Back-office queues, manual core setup and funding | Automated core integration, real-time funding, instant account use | Core / IT | Time to Fund, Funded Accounts |
| Staff Productivity | Multiple systems, spreadsheet tracking, limited insight | Central console with queues, tasks, and alerts | Branch Ops / Contact Center | Accounts per FTE, Cycle Time |
| Onboarding & Engagement | One-time welcome email, no follow-through | Multi-step onboarding journeys with activation and cross-sell plays | Marketing / Product | Activation Rate, Products per Household |
Snapshot: From Multi-Day Opening to Minutes
Institutions that implement modern origination platforms like MANTL typically see application times drop from days to minutes, higher completion and approval rates, and significant reductions in manual processing. They also free staff to focus on conversations and relationship building instead of paperwork—turning account opening into a growth engine instead of a bottleneck.
When you combine a modern origination platform with governed revenue marketing, you can guide more prospects to the right products, reduce friction in every channel, and measure success by funded accounts, activation, and lifetime value—not just clicks.
Frequently Asked Questions about MANTL and Account Opening Friction
Turn Account Opening into a Competitive Advantage
Pair a modern origination platform like MANTL with a governed revenue marketing strategy to improve completion rates, grow core deposits, and deepen relationships across every channel.
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