How Does MANTL Handle Abandoned Applications?
MANTL treats abandoned applications as in-progress relationships, not lost leads. It saves every step, syncs data across channels, and powers banker outreach so community banks and credit unions can recover more applications, fund more accounts, and protect against fraud.
MANTL handles abandoned applications by auto-saving progress in real time, keeping a unified record in its banker console, and enabling applicants to resume from any channel—digital, branch, or call center—without rekeying data. Behind the scenes, rules-based workflows can trigger reminder emails, banker follow-up, and fraud checks, so more applications move from “started and abandoned” to “approved and funded” with less manual work.
What Actually Happens When Someone Drops an Application?
Playbook: Turning Abandoned MANTL Applications into Funded Accounts
Use this sequence to connect your digital account opening funnel in MANTL with revenue marketing, so abandoned applications become a measurable growth lever instead of silent churn.
See → Classify → Rescue → Assist → Decide → Fund → Learn
- See abandonment in one queue: Surface in-progress and stalled applications in a banker-facing console, with filters by product, risk band, and time since last activity.
- Classify why they stalled: Use MANTL analytics plus your marketing data to categorize abandonment (KYC friction, document upload, funding step, rate-shopping, mobile UX, etc.).
- Trigger automated rescue journeys: Launch targeted reminder emails, SMS, or in-app nudges based on the exact step where applicants stopped—offering to save their place and resume in one click.
- Offer human assistance at the right time: Route high-value or complex applications to branch and call center staff who can contact the applicant, answer questions, and complete the application in-branch using the same MANTL record.
- Streamline KYC/KYB decisions: Combine MANTL’s automated decisioning with banker review workflows so abandoned-but-promising applications can be reactivated and moved quickly to approval.
- Fund and activate quickly: Once an applicant returns, keep the funding and first-use steps short—card issuance, digital wallet, or initial deposit—so they don’t abandon a second time.
- Learn and iterate: Feed abandonment and recovery insights into your RM6™ operating model—adjust offers, UX, and targeting to lift completion and funded-account rates over time.
MANTL Abandoned Application Optimization Matrix
| Capability | From (Unmanaged) | To (Operationalized) | Owner | Primary KPI |
|---|---|---|---|---|
| Save & Resume | Basic session timeouts and partial saves | Real-time saving with cross-device, cross-channel resume and no data re-entry | Digital Banking / Product | Completion Rate, Return-to-Complete Rate |
| Omnichannel Continuity | Digital and branch flows are disconnected | Single origination record shared across digital, branch, and call center for seamless handoffs | Branch Ops / CX | Recovered Applications, In-Branch Completion Time |
| Rescue Journeys | Generic “come back and finish” emails | Behavioral workflows triggered by exact abandonment step and product | Marketing / RevOps | Rescue Conversion Rate, Cost per Funded Account |
| Banker Follow-Up | Ad hoc callbacks from spreadsheets | Console queue with SLAs, priority tiers, and contact templates | Sales / Branch Leadership | Time-to-Contact, Banker Recovery Rate |
| Risk & Compliance | Limited visibility into abandoned KYC steps | Audit-ready trail of identity checks, comments, and decisions for every application | BSA/AML & Compliance | Review Time, Exception Rate, Exam Findings |
| Insights & Testing | One-time funnel analysis | Ongoing tests on copy, fields, and flows tied to abandoned/funded outcomes | Analytics / Marketing | Abandonment %, Funded Account Lift |
Client Snapshot: Recovering “Lost” Applications with MANTL
Financial institutions using MANTL’s omnichannel origination have shown that abandoned applications aren’t a dead end—they’re a second chance at primary relationships. When banks pair MANTL’s save-and-resume experience with banker queues and targeted rescue campaigns, they see more applications move from “started” to “funded,” while staff spend less time rekeying data and more time advising customers.
If your digital account opening funnel leaks at the “application started” stage, combining MANTL’s origination experience with a revenue marketing operating model can transform abandoned applications into one of your most efficient growth levers.
Frequently Asked Questions about MANTL & Abandoned Applications
Turn Abandoned MANTL Applications into Growth
Connect your MANTL implementation to a revenue marketing operating model so more “started” applications become approved, funded, and activated relationships.
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