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Data Lifecycle & Retention:
How Do You Set Retention Policies?

Establish a defensible retention schedule that aligns regulatory needs, risk appetite, and business value. Inventory data, classify by sensitivity and purpose, map legal requirements, and automate holds, archival, and deletion with auditable controls.

Connect Every Touch Run ABM Smarter

Set retention policies by (1) knowing your data (catalog + classification), (2) knowing your obligations (regulatory + contractual + litigation holds), and (3) enforcing the lifecycle (collection → use → archive → deletion) with automated controls and audit trails. Publish one schedule that ties datasets to purpose, owner, retention period, storage tier, deletion method, and exceptions.

Principles For Defensible Retention

Purpose First — Retain data only while it serves a documented business purpose; then archive or delete.
Classify Sensitivity — Tag PII (Personally Identifiable Information), PHI (Protected Health Information), and confidential data to apply stricter periods.
Map Laws To Datasets — Link regulations (e.g., tax, employment, sector rules) to each dataset with minimum/maximum periods.
Legal Holds Override — Pause deletion when litigation or investigation requires preservation; log the reason and owner.
Automate Enforcement — Use policy engines, storage tiers, and deletion workflows with approvals and evidence of action.
Prove It — Maintain audit trails, metrics (age, exceptions, storage), and conduct periodic reviews with Legal and Security.

The Retention Policy Playbook

A practical sequence to design, implement, and audit data retention across the lifecycle.

Step-By-Step

  • Inventory & Ownership — Build a system catalog (applications, tables, buckets, files) with business owners and data stewards.
  • Classify & Tag — Label by sensitivity (PII/PHI/PCI), subject type (customer, employee), geography, and purpose.
  • Map Legal & Business Needs — Attach governing laws, contracts, and operational value; set min/max periods.
  • Draft The Schedule — For each dataset define active period, archive tier, deletion method (wipe, crypto-erase), and exceptions.
  • Engineer Controls — Configure storage lifecycle rules, retention policies, legal hold service, and irreversible deletion paths.
  • Prove Privacy Requests — Orchestrate subject deletion (Right to Erasure) with dependency checks and evidence logs.
  • Operationalize — Train owners, publish runbooks, and embed approval workflows for exceptions or holds.
  • Monitor & Audit — Track aging, exceptions, and deletion success; sample records; report to Legal, Security, and Finance.
  • Review & Improve — Quarterly policy checks; adjust for new systems, markets, and regulations.

Retention Approaches: When To Use What

Approach Best For Data Needs Pros Limitations Cadence
Time-Based (Fixed) Records with clear statutory periods (e.g., tax, HR) Dataset registry, law mapping Simple; predictable; auditable May over-retain; less adaptive to risk Annual review
Event-Based (Trigger) Data tied to lifecycle events (contract end, account close) Reliable event signals & timestamps Aligns to purpose; reduces excess Complex orchestration across systems Ongoing
Risk-Based (Sensitivity) PII/PHI and high-risk datasets Classification & risk scoring Minimizes exposure; supports privacy Needs mature tagging & buy-in Quarterly
Tiered Storage (Hot/Warm/Cold) Analytics & logs with declining access needs Access metrics; cost models Cost-efficient; faster retrieval tradeoffs Not a deletion policy by itself Monthly
Legal Hold Management Litigation, audit, investigation scenarios Case IDs; custodian mapping Prevents spoliation; centralized control Creates exceptions; requires tracking Per case
Data Minimization Marketing telemetry, product analytics Purpose limitation; anonymization Less to protect; faster deletions May reduce analytic depth Design-time + quarterly

Client Snapshot: From Over-Retention To Proof

A global B2B firm consolidated 140+ systems into a catalog, mapped laws across 22 jurisdictions, and implemented event-based rules for customer data. Within two quarters, they reduced redundant copies by 37%, cut storage spend 24%, and produced auditable proof of deletion for privacy requests in under 14 days.

Align your retention strategy with revenue transformation and journey design so privacy, risk, and analytics can coexist without friction.

FAQ: Data Lifecycle & Retention Policies

Clear answers for executives, legal, security, and operations teams.

What’s the difference between archival and deletion?
Archival moves data to lower-cost, restricted-access storage for a defined period; deletion permanently removes or irreversibly destroys it (e.g., crypto-erase or secure wipe).
How do legal holds work?
When litigation, audit, or investigation is anticipated, a legal hold pauses deletion for affected datasets. The hold owner documents scope, custodians, and release date; the system enforces preservation.
How long should we keep marketing data?
Link to purpose and consent. Keep identifiable data only as long as needed for active campaigns, measurement, or contractual obligations, then aggregate, anonymize, archive briefly, or delete.
What metrics prove compliance?
Retention coverage (% datasets with policies), age distribution, exception/hold counts, deletion success rate, average time to fulfill erasure requests, and audit trail completeness.
Do backups follow the same policy?
Yes, but with practical constraints. Set backup-specific windows, restrict access, and ensure expired data ages out of backup sets per policy and technology limits.

Operationalize Retention With Confidence

We’ll help you catalog systems, set policies, and automate archival and deletion—complete with audit-ready evidence.

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