How Accessible Is MANTL for All Demographics?
MANTL can help banks and credit unions open accounts for every segment—from digital natives to branch-first seniors—when journeys are designed for WCAG-aligned accessibility, language clarity, and inclusive risk policies.
MANTL can be highly accessible across demographics when financial institutions pair the platform with inclusive UX, journey design, and policies. That means aligning digital account opening flows to WCAG 2.1 AA guidelines, simplifying language and document requirements, supporting assistive technologies and mobile devices, and designing campaigns that reach younger, older, low-to-moderate income, thin-file, and multilingual customers. Accessibility is not just a UI feature; it is a governed operating model across marketing, risk, compliance, and operations.
What Does “Accessible for All Demographics” Mean with MANTL?
Designing Inclusive Journeys with MANTL
Use this framework to evaluate and improve how accessible your MANTL-powered account opening experience is for every age, income band, and comfort level with technology.
Discover → Design → Configure → Test → Launch → Monitor → Improve
- Discover who you serve: Map key demographics (students, young families, retirees, small business owners) and identify barriers they face today—language, devices, connectivity, disability, or documentation.
- Design inclusive flows: Translate eligibility rules, disclosures, and product choices into a step-by-step, plain-language journey with optional explanations and help text rather than long, dense forms.
- Configure MANTL & policies: Align KYC, fraud, and risk settings with your inclusion and CRA goals while maintaining safety. Define which IDs, credit profiles, and funding options are acceptable for each product.
- Test with real users: Conduct usability tests with diverse customer groups and assistive technologies to validate that people can find, start, and complete applications independently.
- Launch with guidance: Pair your MANTL launch with educational content and campaigns that explain eligibility, documents needed, timing, and support options for digital and branch-first customers.
- Monitor completion & approvals: Track where each demographic drops off, how long applications take, and which policies block otherwise good customers from opening or funding accounts.
- Continuously improve: Use findings to adjust copy, navigation, verifications, and product offers; re-run tests and report improvements to marketing, compliance, and executive stakeholders.
Accessibility & Inclusion Maturity Matrix for MANTL Journeys
| Capability | From (Ad Hoc) | To (Inclusive & Governed) | Owner | Primary KPI |
|---|---|---|---|---|
| Accessibility Standards | Basic responsive site with limited accessibility checks | WCAG 2.1 AA-informed patterns, documented exceptions, and regular accessibility audits of MANTL flows | Digital Experience / UX | Task Completion Rate with Assistive Tech |
| Language & Literacy | Product jargon and dense disclosures | Plain-language copy, progressive disclosure, and multi-language content where supported | Marketing / Compliance | Completion Rate by Segment |
| Device & Channel Support | Desktop-first design; branch and contact center disconnected | Mobile-first journeys with save-and-resume, assisted completion, and branch/call-center support | Digital / Branch Ops | Mobile Completion Rate, Assisted Completion Volume |
| Policy & Risk Alignment | One-size-fits-all KYC and credit policies | Segment-aware guardrails that balance inclusion with risk, including thin-file and LMI accommodations where allowed | Risk / Compliance | Approval Rate by Demographic |
| Measurement & Reporting | Aggregate application counts | Journey analytics segmented by device, channel, geography, and demographic proxies where permitted | Analytics / RevOps | Segmented Abandonment Rate |
| Governance & Oversight | Periodic, manual reviews | Quarterly accessibility and inclusion reviews with documented actions and accountability | Executive Sponsor / DEI / Compliance | Issues Resolved per Quarter, Complaints Trend |
Client Snapshot: Making Digital Account Opening Work for Everyone
A regional bank used MANTL and an accessibility-focused redesign to simplify disclosures, add assisted application options, and tune policies for young and thin-file applicants. Within months, they saw higher completion rates for older customers on tablets, improved approvals for students and gig workers, and fewer complaints tied to digital onboarding friction. To see how accessible growth can impact funded accounts and relationships, start with: Explore the Banking Case Study · Unlock Banking & Finance Growth
By combining MANTL’s digital account opening capabilities with inclusive journeys, clear copy, and governed policies, banks can grow funded accounts and deposits while serving a broader, more diverse customer base.
Frequently Asked Questions about MANTL Accessibility
Make Your MANTL Journeys Inclusive by Design
We’ll help you pair MANTL with inclusive journeys, policies, and measurement so every eligible customer can discover, apply, and fund accounts with confidence.
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