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How Do I Align Sales and Marketing for ABM?

Build a single ABM operating model: shared ICP & tiers, one target account list with clear ownership, MQA definitions and response SLAs, joint plays by tier, and account-based dashboards that both teams trust.

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Align around a shared ICP and Account Tiers, govern a single Target Account List (TAL) with clear owners, define MQAs (account-level engagement threshold) and SLAs (speed-to-signal and handoffs), then run joint plays by tier (1:1, 1:few, 1:many). Close the loop with weekly revenue standups and dashboards that track engaged accounts → MQAs → meetings → opportunities → revenue.

Core Alignment Moves

Agree on ICP & Tiers — define industries, firmographics, triggers; tag Tier A/B/C for investment levels.
Build the TAL — one curated list with account ownership; refresh monthly; allow promotion/demotion by intent.
Define Buying Groups & MQAs — roles (econ buyer, champions), engagement scores, and thresholds that convert to sales action.
Set SLAs — response to intent spikes, follow-up cadences, pre/post-meeting steps, and recycling rules back to nurture.
Run Tiered Plays — 1:1 executive outreach, 1:few vertical programs, 1:many programmatic demand with SDR triggers.
Instrument & Attribute — standardize UTMs, program names, and sources; attribute pipeline by account and tier, not just leads.
Weekly Revenue Standup — review signal, re-tier accounts, assign next-best actions, clear SLA exceptions together.
Feedback Loops — capture call notes/win-loss intel to refine messaging, content, and target list quality.

Stand Up a Unified ABM Operating Model

Define the Target — Codify ICP and tier criteria (industry, size, tech, trigger events). Create one Account Tier property and govern a living TAL. Assign an account owner and secondary SDR for every Tier A/B account.

Operationalize Signals — Track intent topics, web depth, email and ad engagement at the account level. Publish an MQA definition that blends account engagement + buying group coverage + recency. Route MQAs instantly with alerts and tasks.

Run Joint Plays — Map responsibilities with a simple RACI. For 1:1 accounts, build executive POV letters, deal rooms, and value stories. For 1:few clusters, run vertical webinars/roundtables and semi-custom sequences. For 1:many, scale programmatic and trigger SDR outreach from spikes.

Governance & Cadence — Hold a weekly Revenue Council to review dashboards, re-tier accounts, and clear blockers. Enforce SLAs for response times, meeting follow-ups, and recycling. Document plays and definitions to keep everyone aligned.

Measure What Matters — Build dashboards for engaged accounts, MQAs, meetings, opportunities, win rate, deal size, cycle time. Compare by tier and program to decide where to invest and which plays to scale.

30-Day ABM Alignment Sprint

  • Days 1–5: Finalize ICP & tier rules; publish TAL v1; assign A/B account owners; draft MQA definition.
  • Days 6–10: Connect intent + engagement scoring; set alerts; document SLAs (response, follow-up, recycle); create play templates.
  • Days 11–15: Launch one 1:few cluster program; enable SDR/AE sequences; stand up weekly revenue standup.
  • Days 16–22: Kick off 1:1 pursuits for top 5 accounts; deploy microsites/POV letters; schedule exec outreach.
  • Days 23–27: Instrument UTMs/program names; build dashboards (accounts → MQAs → opps); fix data gaps.
  • Days 28–30: Review results; re-tier accounts; tune MQA threshold; finalize RACI and a one-page ABM Operating Model.

Frequently Asked Questions

What is an MQA and how is it different from an MQL?
An MQA is an account that meets a defined engagement threshold across key roles and recent activity; an MQL is a contact who meets individual criteria. In ABM, MQAs trigger sales action.
Which SLAs should sales and marketing commit to?
Set time-bound SLAs for responding to intent spikes/MQAs (e.g., within 2 hours), number of contact attempts, meeting follow-ups, and when to recycle back to nurture with notes.
How do we pick the Target Account List?
Start with ICP fit (industry, size, tech), known whitespace/expansion, and intent signals. Sales nominates; marketing validates; a small committee approves and reviews monthly.
How do we handle buying groups?
Model roles (economic buyer, users, influencers) and track coverage. MQAs require multi-role engagement; outreach plans map to gaps (who’s missing, who needs a case study, who needs ROI).
How should we attribute ABM pipeline?
Attribute at the account and program level using standardized UTMs and program names. Report pipeline and revenue by tier and by play (1:1, 1:few, 1:many), not just last-touch leads.

Unify Sales & Marketing for High-Impact ABM

We’ll help you codify ICP and tiers, govern your TAL, define MQAs & SLAs, launch tiered plays, and prove revenue impact with account-based reporting.

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