When it comes to lead scoring, building it in your Marketing Automation Platform (MAP) is the easy part. The really challenging part of lead scoring is defining your scoring model.
We’ve consistently found that marketing complains that sales does not follow up on their leads, and sales complains that marketing’s leads are of poor quality. This dynamic can cause a rift between the departments and lead to a lack of trust when lead scoring is not executed properly.
Ask yourself these questions…
- How do I gain sales buy-in?
- How do I deliver quality MQLs (marketing qualified leads)?
- How do I keep my scoring model up to date?
Here are four tips to help you get started:
Identify the characteristics that make a good lead.
What are the demographic/firmographic characteristics that are important? Job title? Revenue? Industry?
You can get pretty sophisticated here and use different tiers – maybe you have one industry that is an extremely good fit, so you assign one score value to a lead in that industry. A second good-but-not-great industry value could be worth fewer points.
Identify the behaviors that make a good lead.
What behaviors indicate purchasing intent? (Spoiler: just because someone has opened your email does not mean they want to buy what you are selling.)
Web activity, email engagement, webinar attendance, tradeshow engagement; these are all examples of activities that, when looked at holistically, may paint a picture of someone who is ready to buy. Work with your sales team to identify the most relevant activities and give those the highest score value.
Related: Defining an SQL with sales
If you’re scoring web visits, analyze how you apply those scores.
Not all webpages are created equal. A pricing page is probably more indicative of someone interested in buying than your home page is. Identify some key pages that are worth more and identify any pages that you may want to exclude from scoring (careers page, for example).
Don’t be afraid to iterate.
Once you get your scoring set up, monitor it closely. Is it performing how you expected? Are the leads you are calling ‘Qualified’ going on to close deals? Is sales satisfied with the quantity and quality of leads you are sharing? It may take some tweaks to get to a point where you are really happy with your model.
You’ll notice that an underlying assumption for each of these tips is that you are communicating with your sales team. Sales and marketing alignment is a critical element when establishing your scoring model!
So, are you ready to create or upgrade your lead scoring model?
Here’s some additional resources to help! Make sure to …